Privacy Policy

Welcome to MVC Fresh, the online platform of our well-established brand with over 35 years of experience serving the Saudi market through our physical branches. At MVC Fresh, we understand the importance of your data privacy and security. We are fully committed to protecting our valued customers' personal data in strict compliance with the Saudi Personal Data Protection Law (PDPL) and the regulations issued by the Saudi Data and AI Authority (SDAIA).

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://mvc-fresh.com/ or purchase our fresh meat, poultry, vegetables, and premium house-made manufactured products.

1. Data We Collect (What We Collect)

To provide the best shopping experience and deliver fresh products directly to your doorstep, we may collect the following information:

  • Basic Personal Data: Full name, mobile number, and email address.
  • Shipping and Delivery Information: Exact residential address (City, District, Street) to ensure our fresh and local (Baladi) products arrive at peak quality.
  • Payment Information: Processed securely through encrypted payment channels approved by the Saudi Central Bank (SAMA). We do not store your credit card details on our servers.
  • Technical Data: IP address, browser type, and on-site browsing behavior to optimize your user experience.

2. Purpose of Data Collection (Why We Collect Your Data)

We process your personal data for specific, legitimate purposes that support delivering a service worthy of our reputation, including:

  • Processing, preparing, and delivering your orders of fresh meat, poultry, and vegetables.
  • Sending order updates, tracking information, and purchase invoices.
  • Marketing and Special Promotions: Informing you about our exclusive deals, specifically our signature Monday and Wednesday Special Offers.
  • Improving our service quality and developing MVC Fresh’s unique manufactured products based on your feedback and preferences.
  • Complying with legal and regulatory obligations within the Kingdom of Saudi Arabia.

3. Legal Basis and Consent

In accordance with the Saudi PDPL, by using the MVC Fresh store and submitting your details, you provide explicit consent for us to process your data for the purposes mentioned above. You have the right to withdraw your consent at any time; however, please note that this may affect our ability to provide certain services, such as order delivery.

4. Data Protection and Information Security

At MVC Fresh, we invest in advanced security technologies to protect your data from unauthorized access, modification, disclosure, or destruction.

  • We use Secure Sockets Layer (SSL) encryption protocols to secure data during online transmission.
  • We implement strict internal security procedures across our digital servers and physical branches to prevent any data breaches.


5. Data Sharing with Third Parties

We do not sell, trade, or rent your personal data to external marketing agencies. Your data is only shared with trusted, authorized third parties to fulfill your orders, such as:

  • Shipping and Delivery Partners: Providing them with your address and phone number to deliver fresh goods.
  • Certified Payment Gateways: To process transactions securely.
  • Government and Legal Authorities: Only when legally required under the laws and regulations of the Kingdom of Saudi Arabia.

6. User Rights (Your Rights under Saudi Law)

Under the Saudi Personal Data Protection Law (PDPL), you hold the following rights and can exercise them at any time:

  • Right to be Informed: To know what data we collect and how we process it.
  • Right of Access: To request a copy of your personal data stored with us.
  • Right to Rectification: To request updates or corrections to any inaccurate or incomplete data.
  • Right to Destruction (Erasure): To request the deletion of your personal data when it is no longer needed for the purpose it was collected (unless legal obligations require otherwise).

7. Cookies Policy

MVC Fresh uses cookies to enhance your browsing experience, remember your shopping cart items, and personalize the offers displayed to you (such as our Monday & Wednesday deals). You can adjust your browser settings to refuse cookies, but this may limit some functionalities of the store.

8. Amendments to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to align with technical advancements or regulatory updates issued by legislative bodies in the Kingdom of Saudi Arabia. Any changes will be published directly on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, our customer service team at MVC Fresh is happy to assist you:

Last Updated: [June 2026]

Copyright | 2026 MVC FRESH

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311384338600003